TRAINING ONLINE ITIL FOUNDATION
TRAINING ONLINE ITIL FOUNDATION
DESKRIPSI
ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI. Segera mendaftar untuk mengikuti pelatihan yang kami sediakan, karena didalam Training ITIL Foundation ini menggunakan metode yang menarik dan juga mempermudah peserta untuk memahami konsep dan juga materi yang disediakan.
Training ini membahas mengenai ITIL Foundation tidak tuntas jika dipelajari dalam hitungan jam, diperlukan waktu tersendiri dan bimbingan yang profesional.
MATERI
1. INTRODUCTION
· The Four Perspectives (Attributes) of ITSM Benefits of ITSM
· Business and IT Alignment
· What is ITIL®?
2. COMMON TERMINOLOGY
· What are Services?
· Processes & Functions
· Defining Processes
· Defining Functions
· Connecting Processes and Functions
3. THE SERVICE LIFECYCLE
· Mapping the Concepts of ITIL® to the Service Lifecycle
· How does the Service Lifecycle work?
4. SERVICE STRATEGY
– Major Concepts
• Creating Service Value
• Service Packages and Service Level Packages
– Service Strategy Processes
• Service Portfolio Management
• Financial Management
• Demand Management
– Service Strategy Summary
• Interfaces with the Service Design Phase
• Interfaces with the Service Transition Phase
• Interfaces with the Service Operation Phase
• Interfaces with the Continual Service Improvement Phase
– Service Strategy Service Scenario
• Overall Service Strategy
• Service Portfolio Management Considerations
• Financial Management Considerations
• Demand Management Considerations
5. LATIHAN DAN PRAKTEK
7. SERVICE DESIGN
– Major Concepts
• Five Major Aspects of Service Design
• Service Design Packages
– Service Design Processes
• Service Level Management
• Supplier Management
• Service Catalogue Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
– Service Design Scenario
• Service Level Management Considerations
• Capacity Management Considerations
• Availability Management Considerations
• Information Security Management Considerations
• Service Catalogue Management Considerations
• ITSCM Considerations
• Supplier Management Considerations
8. SERVICE TRANSITION
– Service Transition Processes
• Knowledge Management
• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management Service Validation and Testing
– Service Transition Summary
– Service Transition Scenario
• Knowledge Management Considerations
• Service Asset and Configuration Management Considerations
• Change Management Considerations
• Release and Deployment Management Considerations
• Service Validation and Testing Considerations
– Service Transition Review Questions
10. SERVICE OPERATION
– Service Operation Functions
• The Service Desk
• Technical Management
• IT Operations Management
• Application Management
– Service Operation Processes
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
– Service Operation Scenario
• Functions
• Processes
– Service Operation Review Questions
11. LATIHAN DAN PRAKTEK
12. CONTINUAL SERVICE IMPROVEMENT
– Continual Service Improvement Processes
• Service Level Management
• Service Measurement and Reporting
• CSI ( Step) Improvement Process
– Continual Service Improvement Summary
– Continual Service Improvement Scenario
• Service Level Management
• Service Measurement and Reporting
• CSI Process
– Continual Service Improvement Review Questions
13. ITIL® Foundation Exam Tips
– Exam Details
– Practical Suggestions
14. Certification
– ITIL® Certification Pathways ISO/IEC Pathways
15. LATIHAN DAN PRAKTEK
16. STUDI KASUS
SIAPA YANG DAPAT MENGIKUTI TRAINING INI?
IT Manager yang bekerja disebuah perusahaan?
IT Drector yang bekerja disebuah perusahaan?
IT Infrastructure yang bekerja disebuah perusahaan?
Staff IT yang bekerja disebuah perusahaan?
Direksi yang bekerja disebuah perusahaan?
TRAINER PADA TRAINING INI
Instruktur yang mengajar pelatihan ini ini adalah instruktur yang berkompeten di bidang TRAINING ITIL FOUNDATION baik dari kalangan akademisi maupun praktisi.
Jadwal Pelatihan Nisbi Indonesia 2025
- BATCH 1 : 13-14 Januari 2025 | 22-23 Januari 2025
- BATCH 2 : 10-11 Februari 2025 | 13-14 Februari 2025
- BATCH 3 : 10-11 Maret 2025 | 17-18 Maret 2025
- BATCH 4 : 14-15 April 2025 | 16-17 April 2025
- BATCH 5 : 15-16 Mei 2025 | 26-27 Mei 2025
- BATCH 6 : 12-13 Juni 2025 | 19-20 Juni 2025
- BATCH 7 : 10-11 Juli 2025 | 16-17 Juli 2025
- BATCH 8 : 18-19 Agustus 2025 | 21-22 Agustus 2025
- BATCH 9 : 17-18 September 2025 | 22-23 September 2025
- BATCH 10 : 16-17 Oktober 2025 | 29-30 Oktober 2025
- BATCH 11 : 13-14 November 2025 | 20-21 November 2025
- BATCH 12 : 15-16 Desember 2025 | 22-23 Desember 2025
LOKASI
· REGULER TRAINING
· YOGYAKARTA, Hotel Dafam Malioboro
· JAKARTA, Hotel Amaris Tendean
· BANDUNG, Hotel Golden Flower
· SURABAYA
· BALI, Hotel Ibis Kuta
· LOMBOK – NTB
· ONLINE TRAINING VIA ZOOM
· IN HOUSE TRAINING
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
INVESTASI
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
BENEFIT
· FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
· FREE Akomodasi Peserta ke tempat pelatihan bagi peserta training terupdate
· Module / Handout training terupdate
· FREE Flashdisk
· Sertifikat training teknik komunikasi murah
· FREE Bag or bagpackers (Tas Training)
· Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
· 2xCoffe Break & 1 Lunch, Dinner
· FREE Souvenir Exclusive
